Feedback, Compliments and Complaints
Surgery Feedback Form
Your feedback helps us understand what is working well and less well for our patients, their families and carers. We use this feedback to review the way we do things and to change them if necessary. Compliments are also shared with the staff involved and used as examples of good practice for the wider team.
To tell us about your experience, please fill in our Surgery Feedback Form. You can do this anonymously if you wish. If you would like a response, please include your name and an email address or phone number. We will then review your feedback and get back to you with an update within 5 working days. Please be assured that any information you provide will be dealt with in the strictest of confidence. Alternatively, if you would prefer, please call or visit the surgery to discuss your feedback.
There's a different way to make a complaint. Please see section below.
Making a Complaint
Before making a complaint please consider if this is to do with your service from the GP or from the hospital.
If your disatisfaction or frustration is due to communication, or lack of, from the hospital please contact them directly - PALS (Patient Advice Liaison Service)
Before complaining about the service in your GP practice, please consider if there could be a misunderstanding or miscommunication which could be resolved through a conversation. We are under no illusion that sometimes we get things wrong. Therefore we are always open to discuss matters and feedback which allows us to improve where we can.
If you wish to discuss your concerns please contact us through our website and address your message to Michelle Harcus (Practice Manager)
We will always investigate the complaint and respond!
We take all feedback very seriously. If you do have an issue or concern about the care or the experience you have had that we have not been able to resolve through other means, you may wish to make a complaint. This will then start an investigation process by our surgery.